FAQ
Shopping Information
Where do you ship your products from?
All AMAZNATURA products are proudly made and shipped from New Zealand under strict quality standards.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location.
How long will my order take to arrive?
Orders are usually processed within 1–2 business days. Delivery within New Zealand takes 2–5 business days, while international orders typically arrive within 7–14 business days.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email to follow your shipment’s progress.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure online payment options.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted, secure payment gateways to protect your personal and financial information.
Can I pay in my local currency?
Our store prices are listed in NZD by default, but most credit card providers and PayPal will handle the currency conversion at checkout.
Order Returns
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy, you may return unopened and unused products within 30 days of delivery for a full refund.
How do I start a return?
Please contact our customer service team with your order number. We will provide you with the return instructions and address.
Who covers the return shipping cost?
Customers are responsible for return shipping costs unless the product is defective or incorrect.
How long does it take to process a refund?
Once we receive your returned product, refunds are typically processed within 5–7 business days back to your original payment method.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
